Privacy and Cookie Policy

Cookies generally fall into one of the following categories, so we have explained which types of cookies we use and why.

Cookies strictly necessary for this site to function

We currently use cookies for areas on the website where you have to log in. We also use cookies to save your preferences about surveys and cookies.

Cookies used to monitor website performance

The Help to Buy NEYH website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using our website, you agree that we can place these types of cookies on your device, and to the processing of data about you by Google in the manner and for the purposes set out above. You can read more about Google’s privacy policy at

Google provides a browser extension that allows you to opt-out of being tracked by Google Analytics completely.

Cookies used in providing additional functionality for users

The Help to Buy NEYH website uses Google Translate, a language translation service provided by Google, Inc. (“Google”). Google Translate uses “cookies”, which are text files placed on your computer, to help them analyze how users use the service and to remember users language preferences.

Cookies used by third-party providers in embedded content

Websites that provide content like pictures, videos or status feeds will sometimes set cookies when you view the content so they can do things like count how many people have watched a video, seen a picture, or read a status. They may also attempt to determine if you have an active account with their service so they can personalise what you see, such as a list of your friends that have also viewed or liked the embedded content.

Websites that Help to Buy NEYH has accounts with, and therefore may embed content from, include Twitter, Facebook, Youtube, Instagram, Google+, Flickr and Vine. 

External Links

The Website may contain links to Third Party Sites which are outside our control and are not covered by these Terms. You understand and agree that if you access such Third Party Sites using the links provided, the operators of those Third Party Sites may collect information from you which will be used by them in accordance with their own privacy policies.

Your use of the Third Party Sites will therefore be governed by the privacy policies of those sites and not by this Privacy Policy. Help to Buy NEYH shall not be responsible for the actions of any Third Party Site operators.



Published Information

Considerable efforts are made to make information contained on the Help to Buy NEYH website as accurate as possible but no warranty or fitness is implied.

The Help to Buy NEYH website is provided on an “as is” basis. Help to Buy NEYH shall have neither liability nor responsibility to any person or organisation with respect to any loss or damage arising from Information or the use of Information.



Help to Buy NEYH is committed to preserving your privacy. Any information that we hold is, subject to these Terms, processed and kept securely in accordance with the Data Protection Act 1998. We employ security measures to protect any information that we hold about you from access by unauthorised persons, unlawful processing, accidental loss, destruction and damage. We will only keep the information for a reasonable period or as long as the law requires.

We will take reasonable steps to ensure that the information that we hold is accurate and up to date. You have a right to see any information held about you and to ask us to make any necessary changes. If you wish to do so, please contact us. By law we are entitled to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Requests made on the Help to Buy NEYH website are logged (date, time, ip, username, port, method, uri-stem, uri-query, status, User-Agent,Referer), however this information is only used for internal analysis and statistical use. Any data that may be given to external parties will not be directly attributable to your use.

Please also read our Cookie Usage Guide.

Data Protection

How we use your personal information

Help to Buy NEYH collects and stores information about you so that we can carry out our work and provide the service you expect.

We use your personal information to:

  1. Notify you about important changes or developments to the Help to Buy scheme or other low cost home ownership schemes. 
  2. Update and improve the accuracy of our records.
  3. Respond to your enquiries and complaints.
  4. Detect and prevent crime.
  5. Check how well our services work, with the aim of improving them.
  6. Manage your relationship with us.

We will look after your personal information

From time to time we may provide further details about how your personal information is used.

Our Data Protection Guidance for Customers is available here to read and print: Data Protection Notice – 2013